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Resources

Guides, checklists and templates you can use today

Letter templates, checklists and guidance drawn from the claims we run. Most is free to download with no form; a small number of working templates ask for an email address so we can send the file.

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Template 3 pages

Chargeback Request — Letter Template

A ready-to-send letter asking your bank to raise a chargeback, with the wording that gets it logged properly first time.

Get the template
Template 4 pages

Section 75 Claim — Letter Template

A letter putting a Section 75 claim to your credit card provider, setting out eligibility, breach and the amount claimed.

Get the template
Next step

Find out where you stand, free.

Tell us what happened. We will tell you whether you have a claim, roughly what it is worth, and whether you would be better off going straight to your bank. That advice costs nothing and carries no obligation.

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