Check my claim, free
Twenty minutes with a case handler to establish which route applies and whether you are still in time. Free, no obligation, and often ends with us telling you to ring your bank instead.
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Contact
Speak to a case handler
Four routes in, depending on where you are. Every one of them reaches a case handler rather than a sales queue.
Is your deadline about to run out?
Message us on Telegram
Message us on Telegram rather than filling in a form. Chargeback windows are often 120 days from the transaction or the delivery date, and once one closes it cannot be reopened. Have your card statement and the order confirmation to hand if you can.
Start your claim
The full picture: what happened, how you paid, what your bank has said. A handler reviews it and comes back within one working day.
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Deadline running out
For claims within weeks of a chargeback window closing. For anything within days, message us on Telegram instead.
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General enquiry
Questions about how we are regulated, our complaints procedure, or anything else. A person replies, not a chatbot.
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Office
210 St Vincent Street, Floor 4, Glasgow G2 5SG, United KingdomMon–Fri 09:00–17:30 · Saturday 10:00–14:00
Before you write: you can pursue a chargeback, a Section 75 claim or an APP fraud reimbursement
claim yourself, free, by contacting your bank, and if it refuses, you can take the complaint to the Financial
Ombudsman Service, also free. You do not need us, and we will tell you plainly when that is the better course.
We also never telephone people out of the blue. If someone calls offering to recover money you have lost, hang up.