Online Shopping
Orders that never arrived, items nothing like the listing, and marketplace sellers who vanish the moment you complain.
120 days Usual window from the delivery due date
What goes wrong here
Industries
Sector constraints shape the methodology
A clinical network, a trading platform and a water treatment site all need assessment, and none of them can be assessed the same way. Below is how we adapt scope, technique and reporting for the sectors we work in most.
Travel and Holidays
Cancelled flights, collapsed operators, vouchers offered instead of refunds, and accommodation that bore no resemblance to the photographs.
Travel date When the chargeback clock usually starts
What goes wrong here
Home Improvements and Tradespeople
Deposits for kitchens, bathrooms, windows and driveways where the work never started, stopped halfway, or was done badly.
Whole contract Potential Section 75 exposure from a deposit
What goes wrong here
Banking and Payments
Card fraud, scams that tricked you into transferring money, and banks that refused to reimburse when the rules say they should.
Since Oct 2024 Reimbursement is the default for APP scams
What goes wrong here
Subscriptions and Memberships
Free trials that converted quietly, gym contracts that auto-renewed, and payments that carried on long after you cancelled.
Your bank Can stop the payments without the merchant
What goes wrong here
Events and Tickets
Cancelled and rescheduled events, invalid tickets from resale platforms, and booking fees withheld from refunds.
Event date When the chargeback clock starts
What goes wrong here
Vehicles and Motoring
Cars misdescribed at sale, deposits on vehicles never delivered, and repairs paid for that did not fix the fault.
$100+ Card deposit needed for Section 75 on the whole price
What goes wrong here
Utilities and Telecoms
Bills for services never supplied, out-of-contract tariffs after no notification, and exit fees for connections that never worked.
Free ADR Sector schemes cost you nothing
What goes wrong here
Not listed?
We work well beyond these eight sectors.
These are the situations we see most often. The route, the deadline and the evidence differ in each, and we run claims across education, media, telecommunications, charities, transport and others, and where a sector carries constraints we have not met before, we say so at scoping and adjust the methodology with your team rather than applying a template.
Tell us about your environmentWhat changes between sectors
01
Availability tolerance
Clinical and industrial environments get passive-first methods; SaaS platforms tolerate far more active testing.
02
Evidence format
A QSA, a supervisory reviewer and an enterprise procurement team each want the same findings presented differently.
03
What goes wrong
Financially motivated crime, state-aligned espionage and insider risk demand different emulation and different detections.
04
Testing calendar
Retail peak trading, financial year end and clinical scheduling all constrain when work can safely happen.