Claims Handler
Claims
Glasgow / Hybrid
Full-time
Run card and Section 75 claims end to end, from the first phone call to the money landing in someone's account.
View role and apply
Careers
Work on problems that matter, without burning out doing it
We hire slowly and deliberately, for judgement more than for qualifications. If you can tell someone their claim is not worth pursuing, and mean it, we would like to talk to you.
Open roles
Ombudsman Case Writer
Claims
Glasgow / Remote (UK)
Full-time
Prepare the submissions that go to the Financial Ombudsman Service when a bank has got it wrong and will not move.
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Vulnerable Customer Specialist
Client Services
Glasgow / Hybrid
Full-time
Make sure clients in difficult circumstances get the adjustments they need, and that banks apply the protections they are supposed to.
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Compliance Officer
Compliance
Glasgow / Hybrid
Full-time
View role and apply
Consumer Guidance Writer
Marketing
Remote (UK)
Part-time
Write the free guides and templates that let people run their own claims without paying us anything.
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Nothing quite right? Send a speculative application
What we offer
The things that actually keep people here
Funded professional study
CISI, CeMAP and paralegal qualifications funded in full, with study time booked as working time rather than squeezed around a caseload.
Caseloads that are actually manageable
Capped per handler, and reviewed monthly. Nobody here is carrying two hundred open files, because that is how claims get quietly dropped.
A fair deadline rota
Roughly one week in five monitoring the out-of-hours inbox and Telegram for claims near a deadline, with an allowance plus time off in lieu whenever it is used. Nobody covers it permanently.
Genuine flexibility
Remote or hybrid, your choice, with the Glasgow office available whenever you want it. Core hours only where a client call requires them.
Support for difficult cases
Structured debriefs after distressing cases. A great deal of this work involves people at the worst point of their year, and that has a cost.
Profit share for handlers
An annual share for every case handler, not only for the leadership team, and never a commission per claim signed, because that incentive corrupts the advice.
Hiring process
What to expect
Four stages, usually completed within three weeks. We give feedback at every stage, including to candidates we do not progress, it costs us an hour and it is the least we owe someone who spent a day on our process.
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Introductory call, 30 minutes
An informal conversation with the claims lead about your background and what you are looking for. No technical questions.
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Technical conversation, 90 minutes
A discussion, not an interrogation. We work through a realistic scenario together and we are far more interested in how you reason than whether you recall a specific flag.
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Practical exercise, take-home, timeboxed
A short scenario with a written deliverable, capped at four hours. We pay for your time on this. Reporting is half the job, so we assess it.
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Meet the team, 60 minutes
Conversations with people you would work alongside, plus space for your questions. Then an offer, or clear feedback on why not.
Screening and clearance.
All case-handling roles require financial services screening, which covers identity, right to work, employment history and a
basic criminal record check. Some client engagements additionally require SC or DV clearance, which we sponsor.
A criminal record does not automatically exclude you, we assess relevance and recency individually, and we will
have that conversation openly rather than filtering silently.