Events and Tickets
Cancelled and rescheduled events, invalid tickets from resale platforms, and booking fees withheld from refunds.
Ticketing disputes split by where you bought. Primary sellers are the official outlet; secondary platforms are resale between individuals. The Consumer Rights Act imposes specific disclosure duties on resale listings, the face value, the seat or standing area, and any restriction on use, and failures there are a statutory breach rather than merely poor practice.
The most useful thing to know is that the chargeback window for events generally runs from the event date, not the purchase date. Tickets bought many months in advance are usually still well within time when the event is cancelled.
Rescheduled events are the harder argument, because sellers treat a new date as performance of the contract. Where the change is substantial and you genuinely cannot attend, that is contestable, and worth contesting: the default offer is almost always a transfer rather than a refund.
The problems that come up most
Drawn from the claims we actually run in this area, not from a generic list of consumer complaints.
Rescheduled events treated as performance rather than cancellation
Booking and delivery fees withheld from refunds for events that never happened
Invalid or duplicate tickets bought through resale platforms
Resale listings that omit the face value or seat details the law requires
Platform guarantees narrower in practice than in the marketing
What clients in this sector achieve
These are the outcomes engagements in this sector are scoped to produce. They are written into the proposal so success is defined before the work starts, not assessed afterwards.
- Refunds obtained where only a transfer to a new date had been offered
- Booking fees recovered alongside the face value
- Claims filed in time because the clock ran from the event date
- Statutory disclosure failures used to support resale platform claims
Where sector programmes usually start
Tickets and Cancelled Events
Events cancelled or rescheduled, tickets that never arrived, and resale platforms that will not refund.
Cancelled Flights and Holidays
Flights cancelled, holidays that did not happen, and providers that offered a voucher when you were entitled to cash.
Section 75 Claims
On credit card purchases between $100 and $30,000, your card provider is equally liable with the retailer. That is statute, not a scheme rule.