General enquiry | Personal Chargeback

About you

Full name *

Email address *

Who did you pay? *

Your bank or card provider

Telephone

Country you live in

How can we help? *

Please do not include full card numbers, passwords or one-time codes in this form.

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Your details are held under our privacy policy and never sold or shared for marketing. We reply from info@personalchargeback.com, add it to your safe senders if your filtering is strict.

Message received.

A case handler will reply to your email address, usually within one working day.

What happens next

Acknowledgement

An automatic confirmation with your reference number, immediately.
A case handler reads it

Not a sales team. Usually within one working day.
An honest answer

Twenty minutes, free, no obligation, including being told to go and claim it yourself if that is the better course.
Fixed-price proposal

Within three working days of scoping, with the scope written down.

Authorised work only. We assess only systems that the requesting organisation owns or is contractually permitted to test, under signed authorisation. We cannot help with account recovery, accessing another person's accounts, or monitoring a device you do not own.

Prefer to message?

@personalchargeback info@personalchargeback.com

Mon–Fri 09:00–17:30 · Saturday 10:00–14:00

Message received.

Know your rights before you need them