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Doing It Yourself 20 May 2026 7 min read

Do you actually need a claims company? Usually not.

Every route we use is free and open to you directly. Here is when doing it yourself is straightforwardly better, and the narrower set…

RE Ruth Ellery

Complaints and the Ombudsman 17 Jun 2026 7 min read

How to complain to your bank so it actually goes somewhere

A complaint to a regulated firm starts a clock and creates a route to the Financial Ombudsman. Getting the letter right takes ten minutes…

MN Marta Nowak

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Do you actually need a claims company? Usually not.

How to complain to your bank so it actually goes somewhere

Know your rights before you need them